Privacy Policy

Lili Berina - Murano glass flowers handmade in the Basque Country

Privacy Policy

Lili Berina cares about you, the protection of your privacy and complies with European regulations on the protection of personal data.
This regulation requires companies to implement a number of measures to guarantee the protection of the data they collect. LILI BERINA reserves the right to complete or update this Page, in order to comply with any legislative, technological and jurisprudential developments. Please refer to the page update date indicated above and consult it regularly.

When browsing the site www.liliberina.com , from a request to get in touch with our team via the contact form, to the creation of an account on the site, when ordering, billing, posting a comment or when you subscribe to our newsletter, we may collect certain information about you, depending on the cases mentioned above:

  • Name
  • First name
  • E-mail address
  • Phone number
  • Delivery and billing address
  • Country
  • Your questions, asked via the contact form
  • Your comments and opinions left on the site

In order to guarantee a better user experience, we also have the possibility of using tools for analyzing your navigation on our site, such as navigation analysis plugins (such as the Google Analytics module). In this case, after having collected your consent directly on the site, we collect:

  • IP adress
  • Date and time of navigation on our site

In accordance with the General Data Protection Regulation (EU Regulation 2016/679) adopted by the European Parliament on April 27, 2016, and the Data Protection Act (art 38 to 40 of Law No 78-17 Freedom), we inform you:

– The identity of the person responsible for processing the site www.liliberina.com

Responsible for publication: Geoffrey Hamshere, Nathalie Mercère
Telephone: 07 85 80 60 42
Contact us via the contact form: contact form

The head office :
Lili Berina
4 route de Halsou, 64250, Cambo les Bains
France
SIRET number: 528 922 230 00032

Company registered with the prefecture of Pyrénées Atlantiques

– For what purposes do we use your personal data?

  • To respond to your requests and questions via our contact form
  • To process, invoice and deliver your orders
  • As part of your subscription to our newsletter
  • As part of the creation or modification of your account
  • For statistical and audience measurement purposes, to improve our site and your user experience, through the use of cookies
  • To record your comments and reviews.

– LILI BERINA agrees to:

  • Do not disclose or sell your personal data to third parties or other companies either in France or abroad. Only members of the LILI BERINA team are recipients of your data. We do not sell your personal data to third parties, nor do we share your information with our suppliers or our retailers.
  • Delete, modify, transfer or access your account, order, billing or connection request data on simple request, via our Contact form.
  • Delete your order and billing data within a maximum legal period of 6 years.
  • Delete the data resulting from a possible marketing analysis, through the cookies that we activate, within a maximum period of 6 months.
  • In the event of hacking or leaking of your data, Lili Berina undertakes to inform you, as well as the CNIL, within 72 hours.

– Comments and reviews:

If you leave a comment, the comment and its metadata are retained indefinitely. This automatically recognizes and approves subsequent comments instead of leaving them in the moderation queue.

When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your e-mail address (also called a hash) can be sent to the Gravatar service to check if you are using it. The confidentiality clauses of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile photo will be publicly visible next to your comment.

 For more information on the General Data Protection Regulation (RGPD), but also on cookies, you can consult the CNIL website https://www.cnil.fr/ , https://www.cnil.fr/fr/les-droits-pour-maitriser-vos-donnees-personnelles , as well as https://www.service-public.fr/particuliers/actualites/A12616

COOKIES

In accordance with the European Union's Data Protection Directive 2012, websites offering products and services to users in the European Union must obtain the consent of their visitors regarding the use of cookies when they visit a website.

What is a cookie ?

A cookie is a set of data exchanged during your navigation on a website and saved by your web browser. A cookie can be used for authentication and to store specific user information, such as site preferences or the contents of an electronic shopping cart.

In order to guarantee you a better user experience, we use cookies which facilitate and analyze your navigation, memorize certain data through the products, pages and articles which you consult. They make it possible to establish statistics, the frequentation, the use of our site and its functionalities, to better understand your centers of interest, to increase the performance of speed and course (by memorizing the pages), to memorize your shopping cart, to recognize you (access to the account, contents of the cart, orders, etc.) and also to share information between our site and our Facebook and Instagram pages.

If you have an account and you connect to this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we may set a number of cookies to save your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year.

By editing or publishing a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It just shows the ID of the post you just edited. It expires after one day.

Being stored as simple text files, our cookies are neither spyware nor viruses. This is statistical data about users' browsing actions and patterns that does not identify any individual.

Most modern browsers allow you to decide whether they accept or reject cookies. However, some browsers do not display the cookie acceptance or refusal window.

To configure cookies on your browser:

You can consult the CNIL tutorial for Firefox®, Chrome® and Internet Explorer®: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

If you are using FIREFOX®:
https://support.mozilla.org/fr/kb/cookies-information-sites-record

If you use SAFARI® and APPLE® support (smartphones): https://support.apple.com/kb/index?page=search&type=organic&src=support_searchbox_main&locale=en_US&q=cookies

If you use Chrome®:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

If you are using Internet Explorer®:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

If you use Opera®:
https://help.opera.com/en/latest/security-and-privacy/
https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/

For more information on cookies, you can consult http://www.allaboutcookies.org/en/

It is possible to reject Google Analytics tracking by installing a tracking blocker on your browser: https://tools.google.com/dlpage/gaoptout

You also have the option of opposing cookies by registering on an opposition list on: http://www.youronlinechoices.com/fr/controler-ses-cookies/

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Responsible Production

Our handmade to order process guarantees a unique product without waste or unnecessary overstock.

Secure Payments

The management of our online payments is 100% secure with Stripe & Paypal.

Delivery

Our delivery times are at least 3 days. Depending on your purchase, the manufacturing time required will extend the duration by 2 or 3 days. A message will be systematically sent to you to notify you.

Satisfied or refunded

Not happy with your purchase? You can return it within 14 days .

We use cookies to ensure that we give you the best experience on our site.