Refund Policy

Lili Berina - Murano glass flowers handmade in the Basque Country

Refund Policy

RETURNS

All returned items will be subject to inspection. They must be new, unused and in their original condition. Any returned product that is incomplete, damaged, worn or dirty will not be taken back and will be returned to you.


For any return request, contact us

. Quality items made in France
. An easy-to-use website
. A secure payment
. Customer service at your service

Do not hesitate to contact customer service:
– By phone from Monday to Friday from 10 a.m. to 12 p.m. and from 2 p.m. to 6.30 p.m. on 07 85 80 60 42

– By e-mail For any information you can send us an e-mail to the following address: contact@liliberina.com
We promise to respond to you as soon as possible.

– You can also send us a letter to the following address:

Lili Berina

143 Borda Road

64780 Irissarry

logo consommation responsable

Responsible Production

Our handmade to order process guarantees a unique product without waste or unnecessary overstock.

Secure Payments

The management of our online payments is 100% secure with Stripe & Paypal.

Delivery

Our delivery times are at least 3 days. Depending on your purchase, the manufacturing time required will extend the duration by 2 or 3 days. A message will be systematically sent to you to notify you.

Satisfied or refunded

Not happy with your purchase? You can return it within 14 days .

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