Tortue

How can I check the status of my order?

After an order has been placed, it is processed directly by the workshop. We will inform you of the manufacture of your order or its direct availability. Each flower and bouquet is made especially for you. Do not hesitate to message us to find out if it is in progress or if you want an urgent manufacture. You will be notified when your order is posted.

What are the shipping times?

Delivery time to Europe: 2 to 3 weeks
Delivery time to North America (Canada and United States): 3 to 4 weeks
Delivery time to Africa, South America and Asia: 3 to 5 weeks.

How to order ?

Simply choose your items from the drop down menu on the product page and click the "Buy Now" or "Add to Cart" button if you wish to continue shopping. Then follow the steps to complete your order. We will prepare it and send you a confirmation email when your package is sent!

What payment method do you accept?

We accept Visa and Mastercard credit card. You can also pay by Paypal.
For payment with an Aurore card, Bank Card, Maestro and other debit card you must make the payment through Paypal even if you do not have an account
To do this, simply select "Buy with Paypal" on the shopping cart page. You can then select "Pay with Credit Card or Visa Debit Card" on the next page. Then you enter your country (France), and in the card type you can select your card
Do not hesitate to contact us if you have any questions!

Why buy from us ?

At Lili Berina, we pay particular attention to the manufacture of our creations. Each Murano glass flower that we offer is the result of meticulous craftsmanship and a constant search for inventiveness, the unexpected and superior quality.

A few reasons why you should buy from us:

• 100% Satisfied Money Back Guarantee.
• 100% secure online ordering
• Local manufacturing: All our creations are proudly "made in the Basque Country", highlighting the talent and craftsmanship of our region
• Customization: We adapt to your requests and we are able to modify each flower according to your preferences, to offer you a creation that perfectly matches your tastes.
• Durability and support: Our Murano glass flowers are sturdy and resilient. They can withstand shocks in the event of a fall, and in the event of a flower breaking, we undertake to rebuild it free of charge.
• Quality Murano Glass: We exclusively use Murano glass from the Effetre company in Italy, renowned for its exceptional quality and centuries-old tradition in the manufacture of this unique material.
• Responsible company: We manufacture to order in order to avoid stocks of unnecessary and unsold products